Welcome to the Certificate in IT Support and Help Desk Essentials!

Welcome aboard! We’re excited to have you join us on this journey toward becoming a knowledgeable IT professional or help desk technician. This course is designed specifically for aspiring individuals like you who are looking to establish a solid foundation in IT support and customer service.

Course Objectives

Throughout this course, you will:

• Understand the fundamentals of IT support and help desk roles.
• Master effective troubleshooting techniques for both hardware and software issues.
• Develop skills to assist users with networking and connectivity problems.
• Enhance your customer service skills to ensure user satisfaction.
• Gain practical experience with ticketing systems and documentation best practices.

What You’ll Learn

By completing this course, you’ll:

• Explore the landscape of IT support across various industries and roles.
• Dive into effective troubleshooting basics and methodologies.
• Understand software installation processes and how to maintain them effectively.
• Get introduced to networking essentials that every IT professional should know.
• Sharpen your customer service skills to manage interactions and build rapport with users.
• Become proficient in the use of ticketing systems and best practices for security in IT.

Course Navigation

Feel free to navigate through the course using the left and right arrows located in the top right corner of the screen, or use the handy menu on the left!

Enjoy the course, and let’s get started on building your essential IT skills!